Terms and refunds

Ordering and payment

Orders from the menu are paid in full when you order, on Square’s secure checkout. Your order is confirmed when the payment goes through and you receive our confirmation email. Prices are in Australian dollars. We aren’t registered for GST, so there’s no GST in our prices.

Everything is made to order, so each day can only take so many orders. If a day shows as Full or N/A, it’s booked out; send us a message and we’ll see what we can do.

Delivery

• We’re delivery only: there’s no shop front or pickup.
• Delivery is free within 15 km of our kitchen; further out there’s a fee by distance, shown at checkout before you pay. Past our usual area we’ll quote it.
• We deliver between 9am and 5pm on the day you choose. If you need it by a particular time, add it to the delivery notes and we’ll do our best, or ask us before you order. We’ll email you when it’s on its way.
• Please make sure someone is there to receive it. It’s fresh food, so we don’t leave it unattended unless you’ve told us that’s OK. If no one answers, we’ll call you (and the recipient, if it’s a gift).
• If we can’t reach anyone, we’ll take it back with us and contact you. A second trip may cost a delivery fee, and if the food can’t safely be delivered again we can’t refund it.
• Please double-check the address and phone number. If they’re wrong, we’ll do our best to find you, but we can’t refund an order we couldn’t deliver because of them.

Changes and cancellations

Menu orders

• More than 48 hours before delivery: change the day, the address or what you ordered, or cancel for a full refund.
• 24 to 48 hours before: we’ve usually bought the fresh ingredients. We can move it to another day, or refund 50%.
• Less than 24 hours before: your order is being made, so we can’t refund a change of mind. Small changes (a message card, a delivery note) are usually fine: just ask.

To change or cancel, reply to your confirmation email or contact us (Instagram). The time we receive it counts.

If we have to cancel

If illness, severe weather or something else outside our control means we can’t make or deliver your order, we’ll tell you as soon as we can and give you the choice of a new day or a full refund.

Custom orders

• We quote custom orders by email. A quote is a price, not a booking: your date is only held once the 50% deposit is paid.
• The balance is due the day before delivery. Square sends the invoice and reminders.
• Cancelling more than 7 days before: we refund the deposit, less anything already bought specially for your order (we’ll show you what).
• Within 7 days: the deposit is kept, as we’ve turned other orders away and started preparing. The balance isn’t charged.
• Changes to numbers or details are welcome until the balance is due; the price may change with them.

The food: substitutions and photos

Everything is made fresh, with what’s best on the day, so produce varies with the season. If something isn’t available we’ll swap it for something similar of the same or better value. If a main part of your order has to change (the seafood, say), we’ll contact you first.

Photos show the style of each box; yours is made by hand and won’t be identical.

Allergies and dietary needs

We offer vegetarian, vegan, gluten-free, dairy-free and kids options, and we take care with every order. But our kitchen handles nuts (including peanuts), gluten, dairy, eggs, fish and shellfish, sesame, soy, so we can’t promise any order is completely free of an allergen.

If anyone has a food allergy, please tell us before you order (send us a message, or note it at checkout) so we can talk you through what we can safely do. If we can’t be confident it’s safe, we’ll tell you and refund you in full.

Looking after your order

• Put it in the fridge as soon as it arrives, until you’re ready to serve.
• Once it’s out, enjoy it within 2 hours, and don’t put leftovers that have been out longer than that back in the fridge.
• Seafood is best eaten the day it’s delivered.

If something’s not right, and refunds

We want every order to be lovely. If something is missing, damaged or not what you ordered, please contact us within 24 hours of delivery, with a photo if you can, so we can sort it out while it still can be. Depending on what happened we’ll replace it, refund part of the order or refund it in full.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms takes away your rights under that law.

Refunds go back to the card you paid with, through Square, and usually take 5 to 10 business days to show on your statement. We’ll email you when we’ve sent it.

Gift cards

• Our gift cards are Square gift cards. Use them on anything from the menu at checkout, or on a custom order’s invoice, until the balance runs out.
• Each card is valid for at least 3 years from the day it’s bought. The date is shown on the card and in its email.
• Gift cards can’t be exchanged for cash, except where the law requires. Keep the card number safe: anyone who has it can use it.
• Printed cards are packed in a delivery you order at the same time. Emailed cards are sent once Square confirms the payment.
• Ask us any time for your balance.

The fine print

• If a price on the website is wrong, we’ll tell you before your order is made and you can cancel for a full refund.
• We may update these terms; the version on this page when you order is the one that applies to that order.
• These terms are governed by the laws of New South Wales.
• How we look after your details: see our privacy policy.

Delivery in Port Mac · Port Macquarie NSW. Questions about any of this? Contact us: Instagram.